AI and Security Governance

Carbon Heroes uses AI technologies to assist users in generating draft content such as:

• procurement responses
• environmental project descriptions
• environmental social value narratives

AI outputs are designed to assist users but do not replace human judgement. Users are responsible for reviewing and validating any content generated by the platform.

AI-generated outputs are designed to support decision-making but do not automatically determine:

• procurement strategy
• environmental claims
• contractual commitments

Human oversight is expected before any generated content is used in official documents.

Carbon Heroes follows data minimisation principles:

• only data necessary to provide the service is processed
• unnecessary personal data is not collected
• sensitive personal data is avoided where possible

Environmental project calculations primarily rely on project data rather than personal data.

Carbon Heroes implements security controls designed to protect user data and platform infrastructure. These may include:

• encrypted data storage
• secure authentication systems
• monitoring for suspicious activity
• controlled internal access to systems

Security processes are reviewed regularly to mitigate emerging risks.

The Carbon Heroes platform generates environmental impact estimates based on recognised benchmarks. To maintain integrity:

• environmental calculations are transparent
• methodology documentation is available to users
• claims must not be exaggerated or misleading

Users remain responsible for ensuring claims made in procurement submissions are accurate.

Carbon Heroes may rely on trusted technology providers to operate the platform, such as:

• cloud infrastructure providers
• analytics tools
• AI service providers

These providers are required to comply with appropriate security and data protection standards.

We continuously monitor the platform to:

• detect security vulnerabilities
• identify misuse of the platform
• prevent fraudulent or misleading activity

Where necessary, Carbon Heroes may restrict platform access to protect users and partners.

Carbon Heroes is committed to transparency in how its platform operates. Users can access information about:

• environmental impact methodology
• acceptable environmental claims
• data governance policies

Detailed documentation on impact calculations is available within the user account area of the platform.